eFax Review

Research-first review. This review is based on verified eFax documentation, rendered pricing pages, and the current eFax Customer Agreement — not on our own hands-on use. This review (including its provisional rating) will be updated if and when we complete hands-on testing.

Overview: Is eFax Legitimate?

Yes — eFax is one of the longest-running online fax brands, with roots in the 1990s JFAX online-faxing business, and it is operated today by Consensus Cloud Solutions, the publicly traded company spun off from J2 Global (now Ziff Davis) in October 2021. In July 2026 Consensus unified its data-exchange products under the eFax brand. eFax’s own materials describe millions of customers, including Fortune 500 companies. That history is the brand’s real asset: this is an established operator, not a fly-by-night site — the fair criticisms are about price and plan limits, not legitimacy.

Plans and Pricing

eFax currently sells three consumer/business tiers (verified on the rendered pricing page, September 4, 2026):

• Personal — $18.99/month: 200 pages/month, to US and Canada destinations only, one user, one local or toll-free number, $0.10 per extra page.
• Business — $39.99/month: 500 pages/month to 51 countries, five user licenses (+$10/month per extra user), one number (+$5/month per extra line), $0.07 per extra page, and a signed Business Associate Agreement.
• Corporate — custom pricing via sales, adding HITRUST certification, the full eFax API, and admin management.

At this verification (September 4, 2026), both self-serve cards on eFax’s pricing page showed discounted first-month intro pricing with the standard monthly rates above displayed struck-through, and annual billing advertised savings of up to 17%. On a free trial, eFax’s own pages currently disagree: the pricing page sells intro pricing with no trial mentioned, while the email-to-fax guide’s FAQ still advertises a 7-day free trial — so treat a trial as unconfirmed until you see it at checkout. Either way, the Customer Agreement makes billing terms explicit: subscriptions renew automatically, fees are payable upfront, and cancelling partway through a month yields no refund for that month.

One more agreement detail worth knowing before you commit: fax numbers eFax assigns you remain eFax’s property and cannot be ported out later — only a number you ported in can leave with you.

HIPAA and the BAA: Read the Fine Print

eFax’s pricing page says it plainly: “While all plans feature HIPAA-compliant encryption, our Business Plan includes the signed BAA required for healthcare providers to remain fully compliant.” Encryption marketing is not the same thing as a Business Associate Agreement — and the Customer Agreement’s BAA section covers exactly three services: eFax Business, eFax Protect, and eFax Unite. If you handle protected health information, budget for one of those; the Personal plan is not a PHI tool. For a healthcare-first alternative, compare SRFax and the plan-specific notes in our comparison.

Sending and Receiving Faxes

Every eFax plan includes the web portal, email-to-fax at no extra charge, iOS and Android apps, a desktop app, secure online storage with searchable faxes, and electronic signatures for signing before sending. For email-to-fax, current eFax instructions use [faxnumber]@send.efax.com, and up to five Gmail addresses can be linked to an account — confirm the exact format shown in your account before sending (full details in our email-to-fax guide).

Receiving is straightforward: incoming faxes arrive as attachments in your email inbox and are also viewable in the web portal. Note that eFax bills sending by transmission attempt where any transmission occurs, per its agreement — failed dials to bad numbers can still consume usage.

International Faxing

International reach is tier-dependent: the Business plan sends to 51 countries, while Personal is limited to US and Canada destinations. If cross-border faxing is your main need, Business is the eFax plan actually built for it — or compare per-page international rates at SRFax and Fax.Plus.

Cancellation

Cancellation no longer requires a phone call for simple accounts: eFax’s cancel page walks through closing an account online, though accounts with multiple numbers, an outstanding balance, or annual billing must cancel via chat, email, or phone (and iTunes-purchased subscriptions cancel through Apple). Closing the account forfeits your eFax-assigned number, so port-eligible users should start a transfer first.

Who Should Choose eFax?

Choose eFax if you want a signed BAA from a large established operator (Business plan or above), need faxing to many countries, or value the brand’s longevity and every-plan extras like e-signatures and searchable online storage. For straightforward domestic faxing, the math is hard to ignore: Fax.Plus starts at $8.99/month and MyFax at $12/month against eFax’s $18.99 — see how they stack up in our comparison.